The contact centre platform
Dial24: your calling workflow, in one place.
Prepare contacts, handle conversations and capture outcomes. Dial24 brings telephony and campaign operations into a clear browser workspace.
Dial24 in a minute
Dial24 is a browser-based platform for professional calling teams. Agents manage contacts and conversations in one workspace, while team leaders manage campaigns and review results. Telephony is integrated through connectivity matched to the workflow.
Typical applications include sales, appointment setting, lead qualification and callback processes. The modules and integrations you need depend on your use case, rather than a one-size-fits-all feature list.
From contact to next step
Prepare contacts
Import leads, map fields and organise lists and campaigns.
Handle conversations
Use contact details, history and scripts in the agent workspace.
Record the outcome
Capture dispositions, notes and agreed callbacks consistently.
Put results to work
Review outcomes or send them back through an agreed integration.
One system. Different responsibilities.
For agents
Contact details, conversation history, campaign scripts and callback scheduling stay in one working context. Custom fields hold the information your team actually needs.
For team leaders
Campaign status and conversation results provide visibility. Monitoring or whisper coaching can be used with the required authorisation and appropriate permissions.
For administrators & IT
Prepare users, roles, campaigns and data flows centrally. Imports, exports and API integrations connect the dialler to existing processes.
Choose dialling to suit the campaign
Preview
Review the contact before dialling. Useful when preparation and an individual conversation matter.
Progressive
An automated, controlled dialling sequence supports the continuous handling of contacts.
Predictive
Parallel dialling is matched to campaign conditions and available agents. Contact quality and abandoned calls need ongoing review.
Manual
Keep direct control over individual contacts, callbacks and calls started by an agent.
Connect CRM, telephony and AI purposefully
Import and export are often the simplest starting point. APIs and webhooks can support an end-to-end process: for example, importing contacts and returning call outcomes or external IDs. Agree field mapping, direction, triggers and error handling before implementation.
AI voice agents can complement clearly bounded routines. Conversation limits, transparency and handover to people are part of the design. They do not replace individual advice or approval for a sensitive process.
Turn a demonstration into a meaningful pilot
- Choose a specific conversation goal, audience and limited contact set.
- Configure roles, scripts, required fields and handovers.
- Test contact handling, dialling, callbacks and result delivery with your team.
- Review conversation quality, handling effort and technical failures together.
Permissions, permitted contact purposes, recording and retention need to be established for your use case. A pilot provides evidence for a decision, not a guarantee of revenue or performance improvements.
Questions about Dial24
Do agents need a local installation?
The agent workspace runs in a browser. Check browser compatibility, audio equipment, network conditions and telephony connectivity before rollout.
Can we connect our existing CRM?
That depends on its interfaces and the required data flow. Start with a specific description of fields and processes.
Where can I find product details and commercial information?
The dial24.net product website provides further information. Team size, volume and integration requirements should be considered together for a suitable offer.
Explore Dial24 in your own workflow
Tell us your team size, use case and existing systems. We can discuss a suitable demonstration or a bounded pilot.